When you have Captcha that doesnt work, it means I dont use your website. What's the point of using a website that makes you leap through hoops to just access the content? We're not talking about booking; we're just talking about typing hotels.com to look up fares. But, full disclosure? 9 years ago in Miami was the last time we used them, because we booked a hotel, and they didn't have reservations for us during an emergency when we paid for a hotel, couldn't get it and had to drive around Miami in the middle of the night. The hotel was quite reasonable but couldn't do anything because hotels.com locked them out of their own reservation system. Since then, I have only used hotels.com to find hotel deals and called the hotel directly.
So I am glad their business model is idiotic. Fuck hotels.com
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